ITIL Foundation – Quiz - Quick and simple IT certifications purchase

ITIL Foundation - Quiz

ITIL Practice Questions

Some of the Most repeated questions from the Actual exam

1 / 3

What is the purpose of the Change Management process in ITIL?

To resist all changes to IT infrastructure

To ensure that all changes are implemented as quickly as possible

o control the lifecycle of all changes, enabling beneficial changes to be made with minimal disruption to IT services

2 / 3

What is the main goal of Incident Management in ITIL?

To prevent incidents from occurring

To minimize the impact of incidents on business operations

To restore normal service operation as quickly as possible

3 / 3

What does the term "Service Level Agreement (SLA)" refer to in ITIL?

An agreement between ITIL practitioners

A legal document between a service provider and a customer that outlines the level of service expected

A document that describes the functions of a service desk

Your score is